|
PCI did a data gathering and analysis
initiative and finalized the Leadership
competency framework for the leaders of the
back office operations. Thereafter, the
various roles were profiled on the
competencies required for each
position/role. Through development
centers, the potential employees were
assessed in development/assessment centers
to decide the employees capable of moving
into higher roles.
Alongside, a functional competency
framework for both data and voice was
finalized. |
