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Case Studies - Performance Management System |
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| Health care sector |
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| The brief from the
organization was to strengthen their current
PMS system in terms of the process,
implementation rigor and implementation
communication. PCI has partnered with the
organization in looking at the current pain
points and running KRA workshops for each of
the business/functional heads and their
direct reports. The managers were thereafter
trained to do a roll out of the KRA’s, with
review from PCI. In addition, training
sessions were held for all the people
managers to conduct PMS review discussions
and do feedback coaching successfully. |
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| Hospitality sector |
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| The luxury hotel chain
is a part of large Indian conglomerate. As
the chain was expanding, they wanted to move
from a trait-based assessment to goal-based
performance management. The entire
Performance Management system was re-
designed and participative goal-deployment
workshops were facilitated for all managers.
The design looked at understanding the JD’s
and KRA’s for each role and then doing a
cascade for each function and also looking
at the cross functional linkages.
Implementation support was provided for the
first two cycles of the new system. |
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| Financial sector |
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| The 6-year old bank had
very quickly since their inception grown
very large in terms of asset value. However,
the board of the company wanted to shift
from a growth based strategy to a Profitable
growth strategy and hence were looking at
revamping the Performance Management System.
PCI worked with the bank in terms of helping
them articulate their strategic intent and
therefore translating that into key
Qualitative and Quantitative measures across
all functions. Subsequently, the KRA’s for
all functions were changed to the extent of
almost 60% of the original PMS system, which
existed. The results of the PMS system
ensured that the bank started making profits
in its retail business by Q3, after the new
PMS system was implemented. |
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