To generate a higher Return-on-Investment from pay expense and drive strategic priorities, organisations are increasingly turning to performance-based reward practices. These innovative reward programs can be focused on the leadership team, major functions like the salesforce or customer service staff, or the broader workforce. To ensure the operational effectiveness and 'culture fit' of such incentive and recognition practices, PCl's consultants work closely with the client to examine issues of both program content and context. This rigorous analysis and design process covers key factors such as:

the business rationale for performance-based rewards and the measurable benefits expected participation criteria, governing policies and financial controls

the best mix and calibration of performance metrics and desired behaviours

the degree of performance leverage to be built into award funding levels

the size of potential payouts as part of the total rewards package

participant communications and involvement strategies

the balance of awards decision-making by-the-numbers vs. evaluative judgments

enabling systems, skill development and change management steps needed for higher performance

competitive benchmarks for performance standards and incentive structure